Free tracked shipping to Australia & New Zealand  ·  30-day returns  ·  Made to order
Cart 0

Frequently Asked Questions

1. Where do you deliver?

We deliver to Australia and New Zealand, with free tracked shipping on every order. Pieces are made to order at our partner workshops in Shenzhen, China, and ship directly from there to you.

2. What metals do you use?

All our pieces are 925 sterling silver — 92.5% pure silver. Each product page states the finish:

3. What is moissanite? Is it a diamond?

Moissanite is a gemstone made of silicon carbide. Natural moissanite is extremely rare, so the moissanite used in jewellery, including ours, is lab-created. It is very hard (9.25 on the Mohs scale, second only to diamond among popular jewellery stones) and has a higher refractive index and dispersion than diamond, which give it strong sparkle and rainbow-coloured flashes ("fire"). Moissanite is not a diamond — it's a different material with its own properties, and we never sell it as a diamond.

4. Will my jewellery tarnish or fade?

Sterling silver naturally darkens over time when exposed to air and moisture; it polishes back easily, and plating slows it down. Gold vermeil and gold plating are surface layers that wear gradually with use, especially on rings and bracelets. Our Jewellery Care guide explains how to keep each finish looking its best.

5. How do I find my ring size?

Ring sizes on our site are Australian and New Zealand letter sizes (with the US equivalent in brackets). Our Size Guide shows every size with its inside diameter and circumference in millimetres and explains two easy ways to measure at home. If you're between sizes, choose the larger one. Still unsure? Email us before you order.

6. How long will it take to get my order?

Every piece is made to order. Production takes 10–15 business days, then shipping to Australia or New Zealand takes 4–10 business days — about 14–25 business days in total. You'll get a tracking number by email when your order ships. See our Shipping Policy for details, including holiday periods in China.

7. Will I have to pay customs duty or GST on delivery?

Normally, no. Orders worth AUD 1,000 or less (Australia) or NZD 1,000 or less (New Zealand) are not charged duty or GST at the border, and every piece in our shop is well under that. Only if a single order goes over that amount can the border authorities charge GST and fees, which the recipient pays. Details: Shipping Policy.

8. Why are prices in US dollars?

Our company, Enbom Group LLC, is registered in the United States, so we charge in USD. Your bank converts the amount to AUD or NZD; the exact figure depends on its exchange rate and any foreign transaction fee your card charges.

9. Can I change or cancel my order?

Yes — free of charge within 24 hours of placing it, before it goes into production. Just email ksenia@enbom.site with your order number.

10. What is your return policy?

You can return unworn items within 30 days of delivery for a refund of the item price. Email us first and we'll send you the return address. Personalised pieces (for example, engraved) can't be returned for change of mind. If an item is faulty, damaged or not as described, you're covered by the Australian Consumer Law or the New Zealand Consumer Guarantees Act. Full details: Returns & Refunds.

11. Do you offer a warranty?

Yes. On top of your rights under consumer law, our jewellery comes with a 365-day Limited Warranty against manufacturing defects, such as a broken clasp or a stone that comes loose from an intact setting. Read the full terms on our Returns & Refunds page.

12. What payment methods do you accept? Is checkout secure?

We accept major credit and debit cards and the other payment methods shown at checkout. Payment is processed by Stripe on a secure, encrypted checkout page — we never see or store your full card number. Your card statement will show ENBOM JEWELLERY.

Didn't find your answer? Email ksenia@enbom.site — we reply within 1–2 business days.