Returns & Refunds

Effective date: October 9, 2026

We want you to love what you ordered. If something isn't right, here's exactly how returns, refunds and our Limited Warranty work.

Your rights under consumer law

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand. If you buy for personal use, you have rights under the Consumer Guarantees Act 1993 — for example, that goods are of acceptable quality and match their description — and the remedies it provides.

Nothing in this policy limits those rights. The change-of-mind returns and the Limited Warranty below are extra promises we make in addition to them.

At a glance

• Change of mind: return within 30 days of delivery for a refund of the item price.
• Damaged, faulty or not what you ordered: tell us as soon as you notice. We cover return shipping and repair, replace or refund, as consumer law requires.
• Manufacturing defects: also covered by our 365-day Limited Warranty (below).
• Cancellation: free within 24 hours of ordering.
• No restocking fees.

Cancelling an order

Because each piece is made to order, you can cancel free of charge within 24 hours of placing your order, before it goes into production — email ksenia@enbom.site with your order number and we'll refund you in full. After production has started we usually can't cancel, but you can still return the piece after delivery under this policy. If we can't ship your order within the time we've stated, you can cancel for a full refund (see our Shipping Policy).

Returns for change of mind

You may return most items within 30 days of the delivery date shown in tracking.

To be eligible, the item must be:

• unworn, unaltered and in the condition you received it;
• returned with its original packaging and any included accessories;
• for earrings: unworn, with the original backs, for hygiene reasons.

Not eligible for change-of-mind returns (your consumer-law rights still apply if they're faulty, damaged or not as described):

• personalised pieces — for example, engraved items or a custom size, finish, stone or design made at your request outside our listed options;
• items clearly marked "Final sale" on the product page;
• items that have been resized, repaired or altered by someone other than us.

How to return an item

1. Email us first at ksenia@enbom.site with your order number and the item(s) you want to return. Please don't send items without contacting us — we can't trace parcels sent to the wrong address.
2. We'll reply within 1–2 business days with the return address and instructions.
3. Pack the item securely and send it with a tracked shipping service. Keep your tracking number until your refund is issued.

Return shipping costs for change-of-mind returns are paid by you. If the item arrived damaged, is faulty or isn't what you ordered, we cover return shipping — we'll explain how in our reply.

Refunds

• Once your return arrives and we've confirmed it meets the conditions above, we issue your refund within 5 business days and email you to confirm.
• Refunds go back to your original payment method. Your bank or card issuer typically takes 5–10 business days to show the credit. Refunds are made in US dollars, the currency you paid in, so the amount shown in AUD or NZD on your statement can differ slightly because of exchange rates.
• For change-of-mind returns, we refund the item price. Original shipping is free, so there is nothing to deduct for it.
• If a returned item isn't in its original condition, we'll contact you before deciding — we may offer a partial refund or send the item back to you.

Wrong size?

Rings are made in the size you choose. If yours doesn't fit, you can return it within 30 days under this policy and place a new order in the right size. Our Size Guide can help — and if you're unsure, email us before ordering.

Damaged, faulty or incorrect items

If your item arrives damaged, has a fault or isn't what you ordered, email us at ksenia@enbom.site with your order number and clear photos of the item and packaging. For damage in transit, please tell us within 14 days of delivery if you can, so we can lodge a claim with the carrier — but this is not a time limit on your consumer-law rights. We'll arrange a free return where needed and provide the remedy you're entitled to: for a major failure, your choice of a refund or a replacement; otherwise, a repair, replacement or refund.

Limited Warranty

Enbom Group LLC ("ENBOM") provides this Limited Warranty to the original purchaser of jewellery bought from enbomjewellery.com. It is in addition to your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act described at the top of this page.

What is covered. Defects in materials and workmanship that appear under normal wear, for example: a broken solder joint or jump ring, a clasp that won't stay closed, a stone that loosens or falls out of an intact setting, or plating that peels or flakes off (as opposed to gradual wear).

How long. 365 days from the delivery date of your order.

What is not covered by this warranty. Normal wear and tear, including scratches, dents, and the gradual wearing of gold or rhodium plating; natural tarnish of sterling silver; damage from accidents, impact, misuse, chemicals (including chlorine), or failure to follow our care guidelines; stones lost or chipped as a result of impact or a bent prong; pieces resized, repaired or altered by anyone other than us; lost or stolen items.

What we will do. If your item is covered, we will repair it or replace it with the same or a comparable item, at no charge to you. If neither is possible, we will refund the price you paid for the item. We pay the shipping costs to and from you for approved warranty claims.

How to make a claim.

1. Email ksenia@enbom.site with your order number, a description of the problem, and clear photos.
2. We will reply within 1–2 business days to confirm whether the issue is covered and, if needed, send return instructions and a prepaid label or shipping reimbursement.
3. We will repair, replace or refund as described above and email you when it's done.

Who gives this warranty. Enbom Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA · Email: ksenia@enbom.site. Any reasonable expenses of making a claim that we don't cover in our reply are reimbursed on approval of the claim.

Questions

Email ksenia@enbom.site — we're happy to help. See also our Shipping Policy and Terms of Service.