Terms of Service

Effective date: October 9, 2026

These Terms of Service ("Terms") apply to your use of enbomjewellery.com and to every purchase you make from us. Please read them before placing an order — by placing an order, you agree to these Terms, our Shipping Policy, our Returns & Refunds policy (including our Limited Warranty) and our Privacy Policy.

Your consumer rights come first. If you are a consumer in Australia, our goods come with guarantees under the Australian Consumer Law; if you are a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these Terms excludes, restricts or modifies those rights, and if anything here appears to, it does not apply to the extent of the conflict.

1. Who we are

The seller is Enbom Group LLC, a limited liability company organised under the laws of the State of Wyoming, USA (filing ID 2026-002098729), trading as ENBOM ("we", "us"). Merchant country: United States. We sell to customers in Australia and New Zealand. Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA · Email: ksenia@enbom.site

2. Eligibility

You must be at least 18 years old to place an order — or have a parent or guardian place it for you. We deliver only to addresses in Australia and New Zealand.

3. Our products

• Made to order. Our jewellery is made to order by partner jewellery workshops in Shenzhen, China, after we receive your order and payment.
• Materials. Each product page states the metal (925 sterling silver), its finish (for example, white gold or rhodium plating, gold plating or 18k gold vermeil) and the stones used. Our stones are lab-created moissanite. We do not sell diamonds, and our stones are not diamonds.
• Images. Product images may be enlarged to show detail, and the finish shown may be one of the finishes offered. Colours can look slightly different on different screens.
• Natural variation. Because each piece is made individually, small variations in finish and dimensions from the photos can occur. If your item differs materially from its description, our Returns & Refunds policy and your consumer-law rights apply.
• Sizing. You are responsible for choosing the size; our Size Guide explains how to measure.

4. Prices and payment

• Prices are listed in US dollars (USD) and you are charged in USD. Your bank or card issuer converts the amount to AUD or NZD and may charge a foreign transaction fee; the converted amount on your statement depends on their exchange rate.
• The total price, including shipping (free to Australia and New Zealand), is shown at checkout before you pay. For duties and taxes on imports, see our Shipping Policy.
• Payments are processed by Stripe on a secure hosted checkout page. We do not receive or store your full card number.
• Advance payment. Because every piece is made to order, you pay the full price when you place your order, before your piece is made. Your card is charged at checkout, and the charge appears on your statement as ENBOM JEWELLERY.
• If a price or product detail on our site is clearly wrong because of an error, we may cancel the affected order and give you a full refund, even after you've received a confirmation. We will tell you before doing so.

5. Orders

Your order confirmation email confirms that we received your order and payment. We may decline or cancel an order — for example, if we suspect fraud, can't verify payment or the shipping address, can't obtain a material for your piece, or find an error in the listing. If we cancel, we refund the full amount you paid.

6. Production and shipping

We dispatch your order within 10–15 business days after it goes into production, and delivery to Australia or New Zealand then takes 4–10 business days. Production and delivery times, shipping, destinations and what happens if your order is delayed are described in our Shipping Policy. If we can't ship within the time we've stated, we will tell you and offer you the choice of a new shipping date or a full refund. Delivery estimates are estimates, but we will always keep you informed.

Ownership and risk of loss pass to you when your parcel is delivered to the shipping address you provided.

7. Cancellations, returns and refunds

Cancellations, returns, refunds and damaged, faulty or incorrect items are covered by our Returns & Refunds policy. Please contact us at ksenia@enbom.site about any problem with an order — we can usually resolve it faster than a card dispute can.

8. Limited Warranty

Our jewellery comes with the 365-day Limited Warranty against manufacturing defects described on the Returns & Refunds page. It is given in addition to, not instead of, your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site, and our liability is otherwise limited to the amount you paid for the order concerned. This section does not apply to, and does not limit, any right or remedy you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, including compensation for reasonably foreseeable loss.

10. Using our website

Please don't misuse the site: don't attempt to interfere with its operation, access it by automated means in a way that burdens it, or use it for any unlawful purpose.

11. Governing law and disputes

If you have a concern, please contact us first at ksenia@enbom.site — most issues can be resolved quickly by email. If you are a consumer, these Terms are governed by the law of the Australian state or territory, or of New Zealand, where you live, and you may bring a claim in the courts or tribunals there (for example, a state or territory consumer tribunal in Australia or the Disputes Tribunal in New Zealand). You may also contact your local consumer protection agency, such as the ACCC or your state or territory fair trading office in Australia, or the Commerce Commission in New Zealand.

In all other cases, these Terms are governed by the laws of the State of Wyoming, USA, and the courts of Wyoming have non-exclusive jurisdiction. Nothing in this section limits a mandatory right you have under the consumer law of the country where you live.

12. Changes to these Terms

We may update these Terms from time to time. The version posted on this page when you place your order applies to that order.

13. Other terms

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the policies linked above, are the entire agreement between you and us about your purchase, subject always to your rights under consumer law.

14. Contact

Enbom Group LLC · 30 N Gould St Ste R, Sheridan, WY 82801, USA Email: ksenia@enbom.site